High-quality support in focus

There is a growing need for complete support solutions, including an embedded management capability rather than provision of stand-alone services. We asked Jonas Hjelm, who is responsible Saabs comprehensive support solution offer, how important well-functioning support and maintenance is for an operator.

- I would say that it is crucial. Support can determine how well a product works and can ensure that it is used as intended. Any operator who does not have a high quality, customized support system with ground equipment, spare parts, buildings and logistics support cannot make full use of their equipment throughout its service life, says Jonas Hjelm, head of Saab´s Business Area Support and Services.

Jonas Hjelm, head of Saab´s Business Area Support and Services.

Saab’s heritage as a support provider in Sweden goes back a century and the strength is that Saab always works closely with the customer or the operator.

  • We are involved throughout the entire lifecycle of the product – from development to decommissioning – providing everything from individual spare parts to an all-inclusive commitment, continues Jonas Hjelm.

Armed with this positive experience from the Swedish market, Saab is also offering international customers the company’s support and maintenance model.

  • We believe the most important thing is for our customers to be satisfied, not just on the day of delivery but also every day the product is in use. That way our customers can focus on carrying out their core tasks, while we deal with everything else.
Several times Saab has supported the Swedish Coast Guard's flight operations during international assignments, both in terms of support, maintenance and delivery of spare parts.