Support Manager for Product deliveries

Vacancies 21 June 2018

At Saab, we constantly look ahead and push boundaries for what is considered technically possible. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.

Closing date

05-Aug-2018

Location

Göteborg

Contact

Jan Thörnqvist, rekryterande chef +46 73 4372759
Åsa Mårtensson, HR-specialist rekrytering +46 102165107
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What you will be a part of

Public Safety is a unit within Saab that develops complex, large, business-critical management systems in the area of civil security on a global market. Our systems are used by police departments, security guards, cash-in-transport operations, airports and the transport segment. We work closely with our customers and are driven by a strong customer and user focus.

Your role

We are looking for a Support Manager who will:

  • Setup and manage an effective support organization within Public Safety.
  • Interact with customers whenever needed
  • Public Safety Management POC towards customers for escalations. Driving or Facilitating incidents/problems are handled efficiently within Public Safety.
  • Keeping track of relevant Customer information and spreading understanding/awareness of customer situation to Public Safety.
  • Securing that relevant information is spread from Public Safety to Customers.
  • Engaging local organizations helping Public Safety explore business opportunities and helping Public Safety organizations support customer

Your skills and experience

To be successful as a Support Manger you need to have good knowledge in Customer interaction and Project Management including good negotiation skills. To co-operate whitin teams, and know how to engage team members, is a required skill. That means your Communication skill is crucial. You also need to have ability to stay calm and constructive under pressure.

Your educational background is University degree in Engineering.

The Support Manager need to be able to travel and have abillity to sometimes work outside office hours.

Selection and interviews are ongoing and appointment of the service can be done before the closing date.

Saab is a global defence and security company operating in the fields of air, land and naval defence, civil security and commercial aeronautics. We number 15,500 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is also a company with opportunities. A company where we see diversity as an asset and where you have both considerable responsibility and good opportunities for advancing in your career. But also a company that respects each person’s needs for a rewarding life beyond work.

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