As a Technical Support Engineer, you will answer technical questions from the users of the Gripen system through field service activities and at a home office with location at Saab in Tannefors, Linköping. You will give advice, support and instructions regarding the operation, troubleshooting and maintenance of the Gripen system to our users in Sweden, Hungary, Czech Republic, Thailand and South Africa.
You work independently with incoming assignments and through collaboration within the colleagues in the support group and take help internally of, among other things, maintenance engineers, system engineers and chief engineers to solve technical problems. The assignments vary in complexity. Everything from that you can answer the customer directly that you need to take help internally and you pass it on internally for some form of technical investigation. You are responsible for all your cases from start to finish and it is important that you keep a constant dialogue with the customer based on their current status.
You will handle issues around the systems in the aircraft, peripheral equipment and associated support systems, which gives you a great opportunity to get a complete understanding of the entire Gripen system. Through direct contact with users, you also build up a good knowledge of how the systems work in the daily operations of our various customers.
For the right person, as part of this service, it will be possible to take on internal projects concerning, for example, new customers and our future management of their technical support solutions.
- A suitable background is experienced aerospace engineer, system engineer or aerospace engineer with a focus on JAS 39 Gripen or other relevant experience
- It is desirable if you have good system knowledge and enjoy working with the whole system.
- Excellent skills in communication, cooperation and have a willingness to help others and make an effort to deliver solutions.
- Good knowledge in Swedish and English, both in speech and in writing.
· Experience from technical support.
· Knowledge within RML and previously worked in process-controlled activities.
This position requires that you will be approved in a security screening in accordance with the Swedish Protective Security Act. Observe that you can send us your application in either Swedish or English.
What you will be a part of
You will belong to the section Customer Support, which works with the products JAS 39 Gripen.
The section currently consists of 15 employees, of whom two work in the advertised role today. The section also has roles such as technical support, project administration and spare part.
If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal – to help protect people.
Last updated: 10 January 2020 • 14:11